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<p>Police forces conduct user satisfaction surveys and submit data quarterly to the Department as part of the Annual Data Requirement (ADR). Forces must ask a number of specified questions covering first contact, response, follow-up, treatment and overall experience. The Home Office holds data up to and including December 2012. Data on overall user experience for the 12-month period to December 2012 are made available on the website of Her Majesty's Inspectorate of Constabulary as part of its interactive Crime Comparator tool:</p><p>http://www.hmic.gov.uk/crime-and-policing-comparator/#chart2</p><p>A more detailed breakdown of the data covering the period January 2009 to December 2012 is available for download from:</p><p>http://www.hmic.gov.uk/data/crime-and-policing-comparator-data/</p><p>A copy of the data has been placed in the House Library.</p> |