GFsHTXCY
type: Answer
type: WrittenAnswer
answer has question: gazV0d9r
answer has answering person: S2QWjoiz
answer text: Together with industry we want to modernise the passenger experience by moving staff out from ticket offices to more visible and accessible roles around the station. Staff will be better placed to assist passengers who need additional support and to provide face-to-face help in customer focused roles. Industry is also looking to expand digital ticketing options further and make them even easier for passengers to use. Throughout this process, Industry and the Department are engaging with accessibility groups including DPTAC and other advocacy groups. To propose any changes to the opening hours, or the closure of ticket offices, Train Operating Companies (TOCs) must follow the process set out in the Ticketing and Settlement Agreement (TSA). This sets out how TOCs must consider the needs of all passengers when proposing alternative arrangements and includes a consultation for the public to raise any objections.
answer given date: 2023-06-19+01:00
answer has answering body: XouN12Ow
written answer has answering body: XouN12Ow