Subject	Predicate	Object
EuJ5LLSb	a	Resource
		Answer
		Written answer
	answer has question	tgqfKz0T
	answer has answering person	Edward Vaizey
	answer text	<p>No such discussions have been held. Silent calls are not permitted by the Office of Communications (Ofcom). They have strict rules on abandoned calls, where a call centre's automated calling system generates more calls than can be answered by call centre staff, resulting in an abandoned call. Ofcom is engaged in on-going enforcement action in this area and can levy penalties of up to £2 million on those found to be in breach of the rules. In the past year, Ofcom has fined companies a total of £810,000.</p><p>Ofcom is also working with Government and the Information Commissioner's Office (ICO) to tackle the wider issue of nuisance calls and the harm they cause to</p><p>consumers. Additionally, Ofcom is taking a number of steps to address silent calls, including consumer and market research and work with industry to trace silent calls.</p>
	answer given date	2013-02-06
	answer has answering body	Department for Culture, Media and Sport
	written answer has answering body	Department for Culture, Media and Sport
Department for Culture, Media and Sport	answering body has written answer	EuJ5LLSb
Department for Culture, Media and Sport	answering body has answer	EuJ5LLSb
tgqfKz0T	question has answer	EuJ5LLSb
Edward Vaizey	answering person has answer	EuJ5LLSb