<p>The number of complaints about the breach of the Code of Practice for Victims of Crime received by the Parliamentary and Health Service Ombudsman (PHSO) from 2008-09 to 2012-13 is set out in the following table:</p><p><table><thead><tr><td valign="top" /><td valign="top">Thenumber of complaints about the breach of the Victims' Code received byPHSO<br /></td></tr></thead><tbody><tr><td valign="top">2008-09<br /></td><td valign="top">18<br /></td></tr><tr><td valign="top">2009-10<br /></td><td valign="top">14<br /></td></tr><tr><td valign="top">2010-11<br /></td><td valign="top">13<br /></td></tr><tr><td valign="top">2011-12<br /></td><td valign="top">18<br /></td></tr><tr><td valign="top">2012-13<br /></td><td valign="top">13<br /></td></tr></tbody></table></p><p>Under the new Victims' Code (published 29 October), victims who are dissatisfied with the outcome of an agency's internal complaints procedure can seek further redress by complaining to the PHSO via their Member of Parliament.</p><p>The Government is looking to improve further local accountability and redress for victims, a commitment made in the Transforming the Criminal Justice System Strategy and Action Plan, published on 28 June.</p>