The Department has two Personal Independence Payment (PIP) contracts with Atos, each covering a geographical area. North of England & Scotland (Lot 1) has a value of Â£206,703,507. London & South of England (Lot 3) has a value of Â£183,894,556. There are a number of Service Levels (Key Performance Indicators are not used in PIP contracts) which Atos are required to deliver to meet the Departmentâs service requirements. These are detailed in the attached Annex 1. In addition, a number of interim Service Levels have been introduced to address specific performance targets. In the event Atos fail to achieve a key service level, contracts provide for Service Credits to be applied. Service Credits are a contractual remedy applied to Atos to recognise the loss of service received and to ensure any performance issues are rectified quickly.