Subject | Predicate | Object |
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<p>[holding answer 17 January 2014]: I recognise that switching processes work better for consumers when only one call needs to be made to the company the consumer wishes to switch to for the switch to happen, and there is no need for consumers to contact their existing provider (so called ‘gaining-provider led’ switching). We have committed to work with Ofcom to move towards a system of gaining-provider led switching where we can.</p> | ||