<p>No such assessment has been made. However, our Primary Care Recovery Plan sets out how by improving digital access to general practice, we will free up capacity for those patients who prefer to contact their practice by telephone or in person.</p><p>Face-to-face alongside remote appointments provide a choice of access routes for patients and additional flexibility and convenience. We expect patients to experience the same high quality of care regardless of how they access their general practice, and patients unable to access remote appointments should be offered an alternative appointment type.</p>