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a) The figures for the number of cases are measurements of the total number of different complaints and investigations into employment agencies in each year. In some instances, there are a number of complaints against a single agency, or branches of a larger agency, which are recorded as separate cases for the purposes of these figures.

In some instances, a case will be an investigation into an employment agency which leads to the identification of numerous breaches relating to several agency workers, and this would be recorded as a single case for the purposes of these figures.


b) The number of breaches relates, in all cases, to the total number of breaches found during contact with employment agencies. For example, when investigating a complaint, the issue which prompted the complaint may not be the only breach that is discovered. In the case of an inspection, the whole of the agency\u2019s relevant documents and procedures will be examined, which may lead to a higher number of breaches being identified and recorded.

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