<p>The Facilities Management Client Unit measure the delivery of key areas of Interserve performance in line with contracted service standards.</p><p>The figures below represent the number of planned preventative maintenance (PPM) tasks that were not delivered in month and in accordance with the contracted standard and the representative percentage based on the total number of PPMs due in the month.</p><p>Performance in relation to PPMs is monitored on a monthly basis as part of contractual governance procedures. In the main performance is within contracted tolerances. Where failures exceed contracted tolerances, these are assessed and actions taken with the Service Provider to address them. A new PPM regime was instigated from February 2019 under a new contractual arrangement.</p><p> </p><p>È</p><table><tbody><tr><td><p> </p></td><td><p> </p></td><td colspan="2"><p>PPMs failed</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p>No.</p></td><td><p>%</p></td></tr><tr><td rowspan="9"><p>2018</p></td><td><p>April</p></td><td><p>3</p></td><td><p>1.25</p></td></tr><tr><td><p>May</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>June</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>July</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>August</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>September</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>October</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td rowspan="12"><p>2019</p></td><td><p>January</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>February</p></td><td><p>2</p></td><td><p>1.1</p></td></tr><tr><td><p>March</p></td><td><p>1</p></td><td><p>0.38</p></td></tr><tr><td><p>April</p></td><td><p>1</p></td><td><p>0.4</p></td></tr><tr><td><p>May</p></td><td><p>32</p></td><td><p>4.9</p></td></tr><tr><td><p>June</p></td><td><p>91</p></td><td><p>11.5</p></td></tr><tr><td><p>July</p></td><td><p>56</p></td><td><p>6.3</p></td></tr><tr><td><p>August</p></td><td><p>33</p></td><td><p>4.1</p></td></tr><tr><td><p>September</p></td><td><p>16</p></td><td><p>3.1</p></td></tr><tr><td><p>October</p></td><td><p>30</p></td><td><p>7.4</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>2</p></td><td><p>0.4</p></td></tr></tbody></table>