<p>Ofgem rules require energy suppliers to provide extra support where appropriate, including an obligation to make emergency and friendly-hours credit available to all pre-payment meter customers. When assessing how a customer will repay any credit offered, suppliers must also consider their ability to pay.</p><p> </p><p>The Government introduced the ‘Breathing Space’ scheme, which aims to address consumers’ ability to tackle debt and offers legal protections from creditors for 60 days. A standard breathing space is available for anyone with problem debt, administered by debt advice providers and local authorities who provide debt advice to residents.</p><p> </p><p>Customers may also be eligible for cost-of-living payments from the Department for Work and Pensions.</p>