The table below presents the Departments Management Information for the period February 2022 to January 2023, detailing the average speed to answer (ASA) an inbound call, and the total number of calls answered by month. Month Year ASA (hrs/mins/Seconds) Calls Answered FEB 22 0:07:35 3,200,789 MAR 22 0:07:43 3,538,351 APR 22 0:08:24 3,023,486 MAY 22 0:08:56 3,234,247 JUN 22 0:08:13 3,040,241 JUL 22 0:07:42 2,856,595 AUG 22 0:08:53 2,968,272 SEP 22 0:10:29 2,959,967 OCT 22 0:08:57 2,991,097 NOV 22 0:06:54 3,118,883 DEC 22 0:07:53 2,518,952 JAN 23 0:07:51 3,272,460 <p /> Please note - this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.