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<p>The Information Commissioner's Office (ICO) has advised that they are unable provide information for the last five years, due to the retention period they operate under, however complaint numbers in respect of the Privacy and Electronic Communications Regulations (PECR) 2003, since 2009 were as follows:</p><p><table><thead><tr><td valign="top">Financialyear<br /></td><td valign="top">Callswhere a recorded voice washeard<br /></td><td valign="top">Callswhere the consumer spoke to aperson<br /></td></tr></thead><tbody><tr><td valign="top">2009-10<br /></td><td valign="top">1,640<br /></td><td valign="top">1,735<br /></td></tr><tr><td valign="top">2010-11<br /></td><td valign="top">1,733<br /></td><td valign="top">1,691<br /></td></tr><tr><td valign="top">2011-121<br /></td><td valign="top">3,679<br /></td><td valign="top">1,686<br /></td></tr><tr><td valign="top">2012-13<br /></td><td valign="top">75,838<br /></td><td valign="top">42,422<br /></td></tr><tr><td valign="top">2013-142<br /></td><td valign="top">59,447<br /></td><td valign="top">40,231<br /></td></tr></tbody><tfoot><tr><td valign="top">1A change was made to the ICO's reporting system at the end of2011-12, which enabled consumers to more easily report complaints online through their website reportingtool.<br />2Year to date 30 November2013.<br /></td></tr></tfoot></table></p> |