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<p>The Privacy and Electronic Communications (EC Directive) Regulations 2003 enable the Information Commissioner's Office (ICO) to issue a monetary penalty of up to £500,000 to any organisation that wilfully or negligently makes calls to Telephone Preference Service calls to a particular number. Complaints can be quickly and easily reported to the ICO online at:</p><p>http://www.ico.org.uk/complaints/marketing/2</p><p>Since January 2012, the ICO has issued five substantial monetary penalties totalling £660,000 and action against other organisations is also under consideration. Also, in spring 2014 the Office of Communications (Ofcom) will be conducting a review of the effectiveness of the TPS and further details are available at:</p><p>http://stakeholders.ofcom.org.uk/consultations/silent-calls/joint-action-plan</p><p>We will review Ofcom's findings carefully to see what further action can be taken to tackle nuisance calls. The Department has received representations from consumer group representatives, regulators, industry and Members of Parliament, requesting for action to be taken in this area. In response, we are working closely with them to find effective solutions, and our further thinking will be set out in our action plan, which will be published shortly.</p> |