<p>The department’s forms are designed to be accessible for people who use assistive technology. Our online PDFs are compliant with Work Content Accessibility Guidelines (WCAG) 2.1 accessible standards. Claim form design and standards are regularly tested to ensure they continue to meet user needs.</p><p /><p>DWP seeks to identify individuals who require additional support to enable them to access our services, providing a tailored service and ensuring appropriate support is quickly made available.</p><p><strong> </strong></p><p>Jobcentre Plus provides access to services for claimants who need face-to-face support.</p><p><strong> </strong></p><p>Help to Claim is a service delivered independently by Citizens Advice and in partnership with Citizens Advice Scotland, for those who are claiming Universal Credit.</p><p><strong> </strong></p><p>DWP Visiting supports those who are unable to complete requirements through any of the other channels<strong>.</strong></p>