The Business Support Helpline for England (originally called the Business Link Helpline) launched in September 2011. The webchat service began on 7 July 2014. A table with annual telephone call and webchat volumes is attached for reference. The Business Support Helpline regularly tracks customer satisfaction with the service. According to the latest data collected in 2022, the proportion of customers satisfied with the service ranged from 93% for straightforward queries to 97% for longer discussions. Of surveyed businesses that had not used the Business Support Helpline, 51% were aware of it according to an evaluation published in 2014. Year Calls Web chats 2011* 33866 0 2012 56159 0 2013 35809 0 2014 31123 1254** 2015 37455 3619 2016 32379 4371 2017 26220 4307 2018 24944 3838 2019 23903 6262 2020 82537 11984 2021 27269 8515 2022 18793 5377 *From September 2011 to end of March 2012. **Webchat service offered from 7 July 2014.