<p>The Department is working with Ofgem and network companies to help improve the network connection process, for example through making advice and information clearer for customers. Ofgem also published a call for evidence, in November 2019, to gain a better understanding of the number, location and characteristics of off-grid households. It is available at <a href="https://www.ofgem.gov.uk/publications-and-updates/call-evidence-households-not-connected-electricity-distribution-network" target="_blank">https://www.ofgem.gov.uk/publications-and-updates/call-evidence-households-not-connected-electricity-distribution-network</a>. Ofgem is currently considering the responses.</p>