<p>All new DWP Work Coaches undergo comprehensive learning to support customers with additional or complex needs, particularly disabilities, and they continue to build on this in the workplace through accessing point of need learning products.</p><p> </p><p>Work coaches are also signposted to tools, guidance, support and websites to effectively use resources from both internal and external sites. This ensures that they access the most up to date advice and expertise on a particular health condition.</p>