Subject Predicate Object
2DkEJ6jI
a
Resource
Answer
Written answer
answer has question
L3Mx8D1Y
answer has answering person
Miriam Jane Alice Davies
answer text
<p>Post-Covid, ICE has seen an increased number of referrals accompanied by an increase in the number of cases it has accepted. In the year April 2021 to March 2022, there was a 17% increase in the number of complaints being referred to ICE and a 68% increase in the number of complaints being accepted for examination, compared to the previous reporting year.</p><p> </p><p>Currently, there are 1249 cases awaiting allocation to an ICE investigator.</p><p> </p><p>The rate at which complaints can be allocated to an investigator is dependent on multiple factors, including the volume and complexity of complaints received, as well as available investigative resource.</p><p> </p><p>The average time taken, as at 5 December, from complaint receipt to allocation to an investigator (based on all current live cases being investigated) is 53 weeks (67 weeks for CMS cases, 50 weeks for DWP cases, 44 weeks for Provider cases).</p><p> </p><p>The ICE office is continuously reviewing its own processes and operating model to improve productivity and is piloting a new way of allocating cases according to their nature and complexity as part of the initial complaint review.</p><p> </p><p>The office has recruited 11 more investigators since April with a further 6 due to start in January 2023.</p><p> </p>
answer given date
answer has answering body
Department for Work and Pensions
written answer has answering body
Department for Work and Pensions
Department for Work and Pensions
answering body has written answer
2DkEJ6jI
answering body has answer
2DkEJ6jI
L3Mx8D1Y
question has answer
2DkEJ6jI
Miriam Jane Alice Davies
answering person has answer
2DkEJ6jI