<p>The department is committed to making the right decision as early as possible in the claims process.</p><p> </p><p>To support this, we have made improvements to decision-making at both the first decision, and the Mandatory Reconsideration stage, giving Decision Makers additional time to proactively contact claimants if they think additional evidence may support the claim.</p><p> </p><p>We are continuing to learn from decisions overturned at appeal. For example, we gather insight from Presenting Officers who regularly provide feedback from hearings they attend, with a view to learning from overturned decisions.</p>