Subject Predicate Object
0yvS2EBo
a
Resource
External thing
UK Government and Parliament thing
E-petition
Rejected e-petition
UK Government and Parliament e-petition
e-petition has threshold attainment
shJanZYh
e-petition has moderation
0rWYmaA0
rejected e-petition has rejection
0rWYmaA0
external identifier
230620
UK Government and Parliament Id
230620
e-petition UK Government and Parliament Id
230620
action
All companies to have complaints procedure,incl. call answering within 10 mins.
background
Many companies do not want to undergo the trouble and expense of engaging with their customers. Where customers have limited choice, there is limited recourse for customers, who have received a poor service or no service at all.
additional details
A flight in July was cancelled by Easyjet. They have not paid compensation that is due. I have called four times and been kept waiting on each occasion more than half an hour, listening to a recording that blames 'unusual call volumes'. On the one occasion I spoke to a human, they explained that the systems were down and terminated the call.
created at
2018-10-17T10:25:50.780000+00:00
updated at
2018-10-31T17:00:42.332000+00:00
0rWYmaA0
rejection has rejected e-petition
0yvS2EBo
moderation has e-petition
0yvS2EBo
shJanZYh
threshold attainment has e-petition
0yvS2EBo