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230620 |
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230620 |
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230620 |
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All companies to have complaints procedure,incl. call answering within 10 mins. |
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Many companies do not want to undergo the trouble and expense of engaging with their customers. Where customers have limited choice, there is limited recourse for customers, who have received a poor service or no service at all. |
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A flight in July was cancelled by Easyjet. They have not paid compensation that is due. I have called four times and been kept waiting on each occasion more than half an hour, listening to a recording that blames 'unusual call volumes'. On the one occasion I spoke to a human, they explained that the systems were down and terminated the call. |
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2018-10-17T10:25:50.780000+00:00 |
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2018-10-31T17:00:42.332000+00:00 |
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