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<p>My Rt. Hon. Friend the Secretary of State wrote to Ofgem in January, highlighting his expectations that Ofgem revisits supplier processes relating to self-disconnections, remote switching, forced installations, and the decisions taken before putting a customer on a prepayment meter in their Market Compliance Review, with a focus on outcomes for consumers. The focus on customer experiences was also reinforced in a letter from the Secretary of State to Ofgem in February. The Government expects Ofgem to take firm action in addressing such issues.</p> |