§ The Secretary of State for Work and Pensions (Mr.Andrew Smith)I am today able to announce the 2004–05 annual performance targets for the rent service, responsibility for which transfers to my Department from 1 April 2004, and the disability and carers service. The targets I have agreed are set out below.
Further information on the plans of the businesses in 2004–05 is contained in their individual business plans that have been published today. Copies have been placed in the Library.
THE RENT SERVICE
Service Delivery
To process 87 per cent. of housing benefit determinations, with an inspection, within 15 working days.To process 87 per cent. of housing benefit determinations, without an inspection, within 3 working days.To process 87 per cent. of pre-tenancy determinations within 4 working days.90WSTo process 87 per cent. of redeterminations within 15 working days.To process 87 per cent. of fair rent determinations within 40 working days.Value for Money
Productivity: To increase productivity by 1 per cent. by the end of the year compared to last year.Costs: To reduce the cost per case by 1 per cent. in real terms by the end of the year.Quality: 87 per cent. of local reference rent housing benefit determinations to he upheld on redetermination.Quality: 87 per cent. of fair rent valuations to be upheld by judicial review.Customer Satisfaction
To raise the customer satisfaction rating, of satisfactory or better, from 87 per rent. in 2003–04 to 90 per cent.in 2004–05.Note:
DISABILITY AND CARERS SERVICE Business Event Targets for 2004–05 Decision Making Quality: DLA 90 per cent Decision Making Quality: AA 90 per cent Accuracy: CA 95 per cent Claims—Normal Rules: DLA 39 days Claims—Normal Rules: AA 24 days Claims: CA 24 days Claims—Special Rules: DLA 8 days Claims—Special Rules: AA 8 days Renewal claims: DLA 32 days Renewal claims: AA 23 days Appeals: DLA 40 days Appeals: AA 40 days Appeals: CA 38 days
- DLA — Disability living allowance
- AA — Attendance allowance
- CA — Carer's allowance