§ The Parliamentary Under-Secretary of State, Ministry of Defence (Lord Bach)My honourable friend the Parliamentary Under-Secretary of State for Defence (Mr Ivor Caplin) has made the following Written Ministerial Statement.
The key targets have been set for the chief executive of the Armed Forces Personnel Administration Agency (AFPAA) for the financial year 2004–05. The targets build upon progress made by the agency since it formed on 1 April 1997 and reflect the high level of service delivery required for pay, pensions and allowances, and a change programme to deliver new harmonised joint personnel administration for the Armed Forces.
To deliver pay
To make 99.9 per cent of all pay payments by the due date (excluding late payments caused by events determined to be outside the control of the agency).
31WSTo keep the monthly error rate of accuracy for the volume of payments within 0.1 per cent.
To deliver pension services
To make 99 per cent of all pension payments (including new awards) by the due date. (excluding late payments caused by events determined to be outside the control of the agency).
To keep the monthly error rate of accuracy for the volume of payments within 0.1 per cent.
To support the delivery of joint personnel administration programme
Subject to main gate approval, joint personnel administration partnering agreement to be signed, by 30 September 2004 for the manufacture, roll-out and delivery.
To commence the roll-out of joint personnel administration core system for the Royal Air Force, Royal Navy and Army by October 2005, May 2006 and October 2006 respectively.
To transform the agency to deliver the full potential of the joint personnel administration environment
To deliver joint personnel administration centre capability through six stages, commencing June 2004 Stage 1 and March 2005 Stage 2.
To deliver 100 per cent of key critical path milestones in agency transition plan.
To deliver a cost-effective change programme in accordance with departmental priorities
To deliver 96 per cent of major change to ensure individual development projects are delivered to specification and schedule.
To deliver 96 per cent of all minor change in accordance with joint change management team plans agreed by partner and customer.
To develop targets for implementation in 2005–06 that will measure the delivery of pay, pensions and personnel services against service level agreements
To achieve the agreed service levels of all performance assessment indicators (levels 4 and 5 of current contract Schedule 2) not already included in key targets 1 and 2.
To meet approved efficiency targets for the delivery of core services
To reduce the unit cost by 6 per cent in 2004–05 which will contribute to a 12 per cent reduction over a four-year period from 2002–03 for the delivery of core pay and personnel administration.