§ The Parliamentary Under-Secretary of State, Department of Trade and Industry (Lord Sainsbury of Turville)My honourable friend the Parliamentary Under-Secretary of State for Trade and Industry (Gerry Sutcliffe) has made the following Written Ministerial Statement.
The Employment Tribunals Service has published its annual report and accounts for 2003–04 today. Copies have been laid before Parliament and will be placed on the ETS website at www.ets.gov.uk.
I have set the Employment Tribunals Service the following targets for 2004–05:
Quality
- 75 per cent of single employment tribunal cases to a first hearing within 26 weeks of receipt;
- Minimum to be achieved by all offices in relation to above target—65 per cent;
- 85 per cent of employment tribunal decisions issued within four weeks of the final hearing;
- 85 per cent of employment tribunal users satisfied with the service offered by ETS;
- 75 per cent of appeals to EAT to a first hearing within 26 weeks of receipt.
Efficiency
- 3 per cent real-terms reduction in employment tribunal administrative unit costs.
In addition to these key targets:
Finance
Pay 100 per cent of invoices within 30 days of receipt of goods or services or a valid invoice, whichever is the later.Questions delegated to the Chief Executive
Reply within 10 working days to all letters from Members of Parliament delegated for the chief executive's reply.