§ Lord Bach:My right honourable friend the Minister of State for Defence (Mr Adam Ingram) has made the following Written Ministerial Statement.
Key targets have been set for the chief executive of the DCSA for financial year 2004–05 as follows:
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Title Details Target KT 1—Service The measurement of To meet an average Assurance the quantity and of 98 per cent for quality of the measured services agency's services against the delivered. performance targets agreed in agency CSAs. KT 2—Service The measurement of To commission an Fulfilment the delivery of all average of 96 per newly commissioned/ cent of new service changes to agency requests on or before services. the dates agreed by customers with the DCSA. KT 3—Service The measurement of To achieve an Availability the availability of all average service operational services. availability of 98 per cent for all operational services. KT 4—Service The measurement of To achieve an Support the quality of the average 95 per cent agency/customer success rate against interface. agreed standards in response to demands on DCSA operator assistance centres (OACs) and helpdesk facilities. KT 5—Customer The measurement of To achieve a Satisfaction customer satisfaction customer confidence with customer index of 54. interface, delivery and support.
KT 6—Efficiency The measurement of To achieve an Measurement the reduction in the improvement in average unit cost of efficiency by output. reducing the average unit cost of output by 4 per cent. KT7—Project The measurement of To deliver new Management the agency's projects to time, cost effectiveness in and performance as managing major expressed at the complex projects. 90 per cent confidence level to a tolerance of 9 per cent.