§ The Paymaster General (Dawn Primarolo)I have today set the following key performance indicators for the Valuation Office Agency for 2004–05:
Valuation Accuracy
Contain reductions in 2,000 local rating lists to less than 7.5 per cent. in respect of compiled list appeals settled in 2004–05, and to a maximum of 4.7 per cent. of the total compiled list rateable value over the entire life of the 2,000 rating lists.Rating Revaluation
Prepare for the forthcoming revaluation of non-domestic properties in England and Wales by producing draft rating lists by 30 September 2004 and compiled rating lists by 31 March 2005.Council Tax Revaluations
Prepare for the forthcoming revaluation of domestic properties in Wales by producing draft valuation lists by 1 September 2004 and compiled valuation lists by 31 March 2005.Prepare for the forthcoming revaluation of domestic properties in England by digitising data for 97.5 per cent. of properties by 31 March 2005 and, by 31 July 2004, evaluating 63WS whether the automated valuation model can be utilised effectively for the banding of a minimum of 60 per cent. of dwellings.customer satisfaction
Maintain customer satisfaction, based on annual surveys, at 86 per cent.Value for money
Improve productivity by 2.5 per cent. in 2004–05 and achieve improvements of at least 15 per cent. by 2007–08.Land Services
Achieve an increased fee income of £19.2 million ensuring that its share of VOA costs is covered.People satisfaction
Improve staff satisfaction in working for the VOA in comparison with other places of work, based on annual surveys, by 1 per cent.Financial "break even"
Recover full resource costs within Parliamentary approved estimates, including a return on capital of 3.5 per cent., from fees and charges.