§ The Parliamentary Under-Secretary of State for Northern Ireland (Mr. Desmond Browne)The targets, which have been set for 2003–04, are based on the corporate aims and objectives of the Agency as set out in Section five of its Corporate and Business Plan. The targets are in line with the Department's policy of seeking to improve the service provided to the Agency's clients in terms of both quality and value for money and I am satisfied that they present a demanding challenge for the Agency. A copy of the Corporate and Business Plan will be placed in the Library of both Houses.
The targets are as follows:
Quality
Ninety per cent. of external clients to regard the quality of the Agency's Client Support services as satisfactory, of which 30 per cent. regard the quality as either very good or excellent.Ninety per cent. of external clients to regard the quality of the Agency's Project Management services as satisfactory, of which 30 per cent. regard the quality as either very good or excellent.Ninety per cent. of external clients to regard the quality of the Agency's Trust Consultancy Support services as satisfactory, of which 30 per cent. regard the quality as either very good or excellent.Eighty five per cent. of external clients to regard the quality of the Agency's Specialist Engineering services as satisfactory, of which 25 per cent. regard the quality as either very good or excellent.Throughput/Service Delivery
12WSComplete eight Firecode audits on HSS bodies by 31 March 2004.Support the Department in any accepted recommendations of the Northern Ireland Audit Office on Departmental and Trust surplus land and property holdings.Complete testing against Health Service guidance and relevant British and European Standards and issue test reports to the Authorised Person in respect of 145 sterilisers and washer disinfectors by 31 March 2004.Respond to requests indicating a proposed programme for medical devices services within 10 working days of receipt of a written request.Issue all Hazards Notices and Advice Notes initiated by the Medicine & Healthcare Products Regulatory Agency (MHRA) within three working days from receipt of the final MHRA Notice, (provided that no further consultation is involved).Issue all Safety Notices indicated by MHRA within five working days from receipt of final MHRA Notices, (provided no further consultation is involved).Financial
Ensure that the Agency lives within its running cost allocation for the year.Demonstrate that the full costs the Agency are recouped, on a notional basis, through Service Level Agreements with its clients.