HC Deb 28 March 2003 vol 402 cc28-9WS
The Parliamentary Under-Secretary of State for Trade and Industry (Miss Melanie Johnson)

I have set the following targets for the year 2003–04.

Operational Targets

  • To achieve, on average, a monthly compliance rate for accounts submitted of 95 per cent.
  • To ensure that 96.5 per cent of all forms submitted to Companies House are captured error-free.
  • To ensure that 98 per cent. of all images placed on the Companies House image system are error-free.

Question delegated to the Chief Executive. The Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to her for reply.

Customer Services and Complaints Handling

  1. To ensure that products and services on Companies House Direct are available for 98 per cent. of the time between the supported hours of 7am and 8pm, Monday to Friday.
  2. To ensure that products and services on Companies House website are available for 98 per cent. of the time between the supported hours of 7am and 8pm, Monday to Friday.
  3. To achieve a score of more than 80 per cent. in each quarterly Companies House Customer Satisfaction Survey.
  4. To resolve 97 per cent. of complaints within five days.

Financial Targets

  1. To maintain a unit cost reduction of 3 per cent. in real terms on document registration.
  2. To achieve, taking one year with another, a 6 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
  3. To pay all bills due within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later.