§ The Minister of State, Ministry of Defence (Mr. Adam Ingram)Key targets have been set for the Chief Executive of the Defence Analytical Services Agency (DASA) for Financial Year 2003–04. The targets build on the Business Review of the Agency conducted last year and are as follows:
Delivering Services to Meet Customer Needs
74WSTo meet at least 95 per cent. of the timeliness and quality targets in the 36 Service Level Agreements with customers for continuing work, and Project Agreements for surveys, modelling and other one-off projects.To meet at least 95 per cent. of the timeliness and quality targets for defence National Statistics publications.To have at least 90 per cent. of customers saying, in the annual Customer Satisfaction Survey, that they are satisfied with the overall service they receive from DASA.Investing in Quality
To conduct a quality review of DASA's National Statistics on defence logistics, and recommend improvements in their quality and scope.To implement the key recommendations from the National Statistics review of Armed Forces medical statistics conducted in 2001–02.Developing People
To have at least 85 per cent. of staff saying, in the annual Staff Opinion Survey, that they are satisfied with working in DASA.Building a Better Business
To maintain a system of corporate governance within DASA which has no significant weaknesses.To make efficiency gains of £200,000.