§ Mr. BurstowTo ask the Secretary of State for Health how many calls have been made to NHS Direct in each month since November 2001. [178455]
§ Ms Rosie WintertonThe number of calls made to NHS Direct in each month since November 2001 are shown in the table.
Number of calls answered by NHS Direct since November 2001 Calls answered November 2001 415,845 December 2001 513,741 January 2002 518,375 February 2002 459,305 March 2002 500,547 April 2002 471,551 May 2002 478,767 June 2002 485,061 July 2002 479,096 August 2002 485,296 September 2002 420,017 October 2002 488,856 November 2002 475,026 December 2002 570,227 January 2003 547,872 February 2003 509,293 March 2003 575,946 April 2003 579,994 May 2003 552,749 June 2003 523,997 July 2003 532,447 August 2003 520,148 September 2003 476,102 October 2003 511,835 November 2003 545,826 December 2003 570,349 January 2004 548,523 February 2004 506,112 March 2004 542,014 April 2004 544,879 May 2004 554,454 Source: NHS Direct health intelligence unit.
§ Mr. BurstowTo ask the Secretary of State for Health if he will list the 10 most common reasons for calls to NHS Direct over the last year. [178479]
§ Ms Rosie WintertonInformation on the most common reasons for calling NHS Direct has only been collected nationally by the NHS Direct health intelligence unit since January 2004. The 10 most common reasons for calls to NHS Direct from January 2004 to March 2004 are shown in the table.
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10 most common reasons for calls to NHS Direct, January 2004 to March 2004 Algorithm Percentage of overall Abdominal Pain 4.4 Chest Pain 2.3 Headache 2.3 Toothache 2.2 Rash Toddler (Age 1–4 years) 2.1 Fever Toddler (Age 1–4 years) 1.9 Sore Throat 1.9 Ingestion Toxic 1.8 Diarrhoea 1.7 Vomiting 1.7 Source: NHS Direct health intelligence unit.