§ Hywel WilliamsTo ask the Chancellor of the Exchequer what guidance has been provided to those making claims of mis-selling of endowment mortgages against small independent financial advisers about the information to be included in a claim. [178224]
§ Ruth KellyInformation for policyholders is available from both the Financial Services Authority and the Financial Ombudsman Service to help people who want to make a complaint about an endowment mortgage. The FSA factsheet "Endowment mortgage complaints" has been produced and distributed since October 2000 and has been regularly updated. The FSA also produces a more detailed guide to making a complaint which includes an example of how to write a complaint letter. Where a policyholder is not satisfied with the outcome of a complaint they can refer the matter to the Financial Ombudsman Service who can provide further assistance to policyholders in writing or over the phone.