HC Deb 21 July 2004 vol 424 c330W
Mr. Caton

To ask the Secretary of State for Work and Pensions if he will make a statement on his plans for the pension centre in Swansea. [185329]

Malcolm Wicks

Since the Budget announcement, detailed planning has been taking place across the Department. This has included discussions on the future size and shape of The Pension Service. My right hon. Friend, the Secretary of State for Work and Pensions issued a written statement on 29 June 2004,Official Report, columns 8–9WS announcing the first phase of that transformation.

Planning continues across the Department and we will inform the House when firm decisions are made.

Mr. Caton

To ask the Secretary of State for Work and Pensions what assessment he has made of the quality of work carried out at Swansea Pension Centre. [185330]

Malcolm Wicks

The Pension Service deploys quality support teams to assess the accuracy of payments made by pension centres. These teams sample pension credit payments and state pension payments for Swansea Pension Centre three times per year. Swansea Pension Centre also conducts a monthly survey of its customers to measure their satisfaction with the service provided.

Swansea Pension Centre is currently achieving all key performance targets.