§ Tim LoughtonTo ask the Secretary of State for Education and Skills what the(a) position and (b) role is of Jenny Gray, a civil servant in his Department. [151093]
Annex 1 Definition 2003–04 Target Position at 31 December 2003 Number of Learners The total number of learners starting learndirect courses in 2003–04. 450,000 learners 350,953 Number of enrolments The total number of enrolments on learndirect courses in 2003–04 1 million enrolments 602,308 New learners 60 per cent, of learners starting their first learndirect course are 'new learners' (i.e. learners that have not engaged in any other learning in the three years prior to registering with learndirect 60 per cent. of learners 50 per cent. Workforce Development (1) SMEs Numbers of SMEs sponsoring one or more of their employers on learndirect courses 70,000 SMEs engaged 34,907 Workforce Development (2) SMEs Number of employees in SMEs enrolling on learndirect courses 200,000 enrolments on learndirect courses 118,575 Course Portfolio Diversification Number of Business and Management course enrolments 112,000 enrolments 90,167 Skills for Life achievement Refers only to achievement of qualifications in England that can be counted towards the Government's 750,000 PSA Skills for Life Target 8,000 achievements 541 Income generation Ufi will generate £3.7 million from the sale of courses unsubsidised with public money to employers and to individuals £3.7 million £995,018 LSC Budget Management Ufi will use its best endeavours to use all the LSC funding allocated for learndirect provision By end 31 March 2004, no less than £151 million of the £159.5 million made available by the LSC for learndirect provision in the financial year 2003–04 shall have been used for the funding of learndirect provision £104,338,468 Quality: Hubs and Centres In 2003–04 Ufi/learndirect will achieve an average inspection grade awarded by the Adult Learning Inspectorate of 2.5 Average ALI inspection grade of 2.5 2.89 Quality: Learner Satisfaction The percentage of learners satisfied with learndirect 87 per cent. 85 per cent. Users of the learndirect Information and Advice Service A total of number of helpline callers, web users, emails received and responded to and webchats held 4.7 million 3,726,801 Callers from within Government target range Calls received by learndirect call centres from callers who are eligible to count towards the Government's level 2 PSA target 550,000 240,304 Quality Information and Advice Service Percentage canvassed through a rolling customer satisfaction survey who agreed with the statement: "the overall quality of the service was good" (applicable to all IAS users as defined by agreed volume targets) 87 per cent. 93 per cent.