§ Mr. HoyleTo ask the Secretary of State for Transport what the most recent figures are for(a) reliability, (b) punctuality, (c) public performance measures and (d) complaints for each train operator operating services in Lancashire. [153499]
§ Mr. McNultyThe Strategic Rail Authority (SRA) measures train performance by the Public Performance Measure (PPM), which combines reliability and punctuality. It is published, by train operator, in the SRA's quarterly National Rail Trends (NRT). The latest publication covers performance to the year ending 30 September 2003 and is placed in the Library of the House.
Until March 2003, complaints data, by train operator, were published in the SRA's six-monthly "On Track" publication. Copies of "On Track" are placed in the Library of the House. In future, complaints data, by 1245W train operator, will appear annually in Quarter 4 of NRT, which will also act as an annual compendium of statistics. This will be published in the summer.