HC Deb 02 February 2004 vol 417 c642W
Mr. Stephen O'Brien

To ask the Secretary of State for Trade and Industry when she intends to publish the competitiveness survey of UK call centres which her Department has commissioned. [151828]

Ms Hewitt

The study will examine the key factors contributing to the relative competitiveness of UK call centres. Subject to progress of the study, we will publish a report on the study and its findings in April 2004.