§ Mr. HancockTo ask the Secretary of State for Transport pursuant to his answer of 22 March 2004,Official Report, columns 513–14W, on rail compensation, what plans he has to ensure consistency among franchisees in the compensation arrangements offered to passengers. [164227]
§ Mr. McNultyPassenger's Charters are consistent in that they must meat the minimum compensation arrangements as set out in the National Conditions of Carriage. Franchisees are free to offer at their commercial discretion compensation arrangements that give more extensive rights than those in the National Rail Conditions of Carriage but they may not give less.