Norwich Pension center (Hansard, 19 April 2004)

§ Norman Lamb
To ask the Secretary of State for Work and Pensions how many applications are waiting to be processed at the Norwich Pension center. [166381]

§ Malcolm Wicks
As at 2 April, there were 6,228 applications for Pension Credit waiting to be processed at Norwich Pension. center, of which 3,142 were awaiting further information or evidence from the customer. This represents a normal head of work.

§ Norman Lamb
To ask the Secretary of State for Work and Pensions how many letters and e-mails from customers were awaiting a response at the Norwich Pension center on 1 April. [166382]
299W

§ Malcolm Wicks
Norwich Pension center is the largest center in the country, having a Pension Credit case load alone of 184,000.
The center currently receives on average 11,490 written customer communications per week, consisting chiefly of notifications of changes of individual circumstances, but including customer complaints. While not all of these communications necessitate a reply to the customer, most will require an intervention to the computer records in order to assess any action that may be required.
Norwich Pension center currently has 22,082 of these notifications outstanding, which for this particular Pension center, represents a normal two weeks head of work.