§ Baroness Byfordasked Her Majesty's Government:
Further to the report from the Office of Public Services Reform entitled Better Government Services—Executive agencies in the 21st Century, what steps they will take to correct the situation, summarised in section 28 on page 13, that targets are too many and unprioritised and rewards and penalties bear no relation to performance. [HL4391]
§ Lord McIntosh of HaringeyFollowing theBetter Government Services report, HM Treasury is in the process of finalising new guidance for government officials involved in the agency target-setting process.