§ Matthew TaylorTo ask the Secretary of State for Work and Pensions what estimate he has made of the average time taken to complete claim form TC 600; and what useability tests his Department has undertaken for completing the form. [124311]
§ Dawn PrimaroloI have been asked to reply.
22WThe time taken to complete a Tax Credits claim form will depend on the particular circumstances of the claimant. Claims for which no further information is required, and which pass the various pre award checks, go through the stages of calculating the award quickly and will normally be in payment within a few days.
The form was subjected to rigorous usability testing before being introduced. This testing involved a sample number of existing Tax Credit recipients. The form was subjected to rigorous usability testing before being introduced. This testing involved a sample number of existing Tax Credit recipients.