HC Deb 29 October 2003 vol 412 c228W
Mr. Connarty

To ask the Secretary of State for Defence whether his Department plans to outsource call centre work to premises outside the United Kingdom. [132110]

Mr. Caplin

The Defence Communication Services Agency manages the provision of a substantial portion of call-centre type services across the Ministry of Defence and has no plans to outsource call centre premises outside the United Kingdom.

There are some small helpdesk facilities operated within Ministry of Defence establishments in Cyprus, Germany and the Falkland Islands; these are all managed from the UK.