§ 16. Norman LambTo ask the Secretary of State for Transport what recent steps his Department has taken to disseminate best practice within the bus industry. [132975]
§ Mr. McNultyThe Department will shortly be publishing two good practice guides, one drawing on experience with Rural Bus Grant and Rural Challenge, and one on tendering of bus subsidy contracts. The Bus Partnership Forum has produced a report on Understanding Customer Needs and a code of conduct on Service Stability. Guidance on Quality Bus Partnerships was published in 2001.