§ Tim LoughtonTo ask the Secretary of State for Work and Pensions how many times pensioners have been written to mistakenly by his Department regarding nominating a bank account for future payments of pensions, pre-supposing they have not yet responded. [134805]
§ Mr. PondWe do not have the information requested.
The conversion process will differ according to the client group in question. However, it will normally consist of one or more mailings followed by a telephone call if there is no response to the letter(s).
Key figures on the progress of conversion to Direct Payment are available in the Library updated every four weeks.