§ Mr. John TaylorTo ask the Secretary of State for Trade and Industry what recent discussions she has had with Ofgem on the guidance they give to(a) hon. Members and (b) constituents on difficulties in obtaining responses from the Customer Relations Department of npower. [R] [136801]
743W
§ Mr. TimmsMinisters at the DTI have not had any recent discussions on these matters with Ofgem. Constituents who have had difficulty in resolving problems with gas and electricity suppliers should, in the first instance, contact the statutory consumer body, the Gas and Electricity Consumer Council (Energywatch), not Ofgem.