§ Mr. Ben ChapmanTo ask the Chancellor of the Exchequer what assessment he has made of the quality of performance of the Valuation Office Agency in Liverpool. [114821]
§ Dawn PrimaroloThe Valuation Office Agency (VOA) operates 22 Group Valuation Offices throughout England and Wales. The VOA has recently introduced a range of different indicators of performance covering customer services, people management and key business results, both financial and non-financial. Final audited figures for 2002–03 are not available, but the initial figures show the Liverpool Group in the upper quartile.