§ Mr. GummerTo ask the Secretary of State for Trade and Industry if she will make a statement on her action to monitor the compliance of Anglian Water Group with consumer standards regulations; and what the results of her monitoring were. [112884]
§ Mr. MorleyI have been asked to reply.
The Director General of Water Services (Ofwat) monitors the performance of water companies as part of his duty to ensure that the interests of water customers are protected.
Each year the water companies in England and Wales provide information to Ofwat on their performance against various aspects of service. In 2001–02, Anglian Water Group were ranked sixth out of the ten water and sewerage companies, in their overall delivery of services to customers.
Information on company performance is available in the Ofwat report, Levels of Service for the Water Industry in England and Wales 2001–02, available in the Library of the House and on Ofwat's website.