§ Nick HarveyTo ask the Secretary of State for Work and Pensions what plans he has to allow sub-postmasters to advise people on whether to open a Post Office card account for receiving benefit payments; and if he will make a statement. [103802]
§ Malcolm WicksThe Post Office card account is one of three account options that will be available to customers if they want to access their money at the Post Office. Because the Post Office card account has limited features it will not the best option for everyone.
We will write to customers when it is their turn to change their method of payment. Customers will be supplied directly with information which clearly sets out their account options and enables them to decide which account is right for them. Sub-postmasters also have official Post Office leaflets, which provide factual information on the account options available, which they can give to customers.
As neither Post Office staff nor staff in the Department are experts in giving financial advice, it would not be appropriate for them to do so. Sub-postmasters, therefore, should not advise customers on which account is most suitable. It is for customers to choose which account best meets their needs and circumstances.