§ Mr. StunellTo ask the Chancellor of the Exchequer how many complaints officers posts there were at all grades within the establishment of the Inland Revenue on 1 April on each of the last five years; and what the total annual(a) salary and (b) on-cost was in each year. [104102]
§ Dawn PrimaroloFor the year to 31 March 2002, 271 staff in the Inland Revenue's Local and National Services offices were dedicated to complaints work at a salary cost of £5.69 million. Other running costs were approximately £540,000.
Other parts of the Inland Revenue also have staff whose duties include complaints handling. For the year to 31 March 2002 this resource is estimated to be equivalent to 20 fall time staff at a salary cost of £600,000 and other running costs are estimated at approximately £40,000.
The Inland Revenue's network of offices was reorganised in April 2001 and responsibilities for dealing with complaints changed accordingly. Comparable figures for earlier years are not available following the fundamental changes in Inland Revenue structures and organisation.