§ Mr. ChopeTo ask the Secretary of State for Education and Skills, what the purpose is of the project being carried out by Jigsaw Research for his Department. [101399]
§ Mr. Stephen Twigg[holding answer 6 March 2003]: The Department's Strategic Framework Delivering Results—A Strategy to 2006 sets out a commitment to deliver prompt, responsive and consistently excellent services to our customers. The research being carried out by Jigsaw Research, an independent market research company, is our way of measuring the quality of service we provide in response to letter, email and telephone enquiries and will help identify areas for improvement.