§ Mr. BurstowTo ask the Secretary of State for Health pursuant to his answer of 5 February 2003,Official Report, column 317W, on the overseas nurse advice line, if he will break down the calls received by the helpline by (a) type of query and (b) length of call; what records are kept on callers into the helpline; and if this information is passed on to any other bodies. [99682]
§ Mr. HuttonThe international nurses' advice line receives queries from nurses from abroad who are currently in the United Kingdom. The calls primarily concern problems the nurses are experiencing either with their current employer or the agency they work for.
The average length of a call is three minutes and 20 seconds.
The following information is kept on file: the caller's name, postal address, contact phone number and email address; whether the caller was a member of the Royal College of Nursing or Unison; the caller's query or problem; action to be taken by the Department; the outcome of the call; and where the caller found out about the advice line.
Information is passed on to the Department at the caller's request.
§ Mr. BurstowTo ask the Secretary of State for Health pursuant to his answer of 5 February 2003,Official Report, column 317W, on the international nurses advice line, if he will set out its objectives. [99683]
§ Mr. HuttonThe objective of the international nurses' advice line is to provide advice and assistance to internationally recruited nurses.