§ Mr. CousinsTo ask the Chancellor of the Exchequer how many(a) system failures, (b) faults and (c) downtime incidents there were on (i) the EDS supplied computer systems and (ii) the Accenture supplied computer systems in his Department and its agencies in each month since 1 April 2002. [125632]
§ John Healey[holding answer 14 July 2003]: The Inland Revenue and Valuation Office Agency are the only Treasury Departments and agencies that have IT services provided by EDS or Accenture.
The following table shows the extent of systems failures, faults and downtime incidents attributable to EDS against contractual performance measures from 1 April 2002 to 31 March 2003.
Month Number of systems failures Number of faults Number of downtime incidents April 2002 0 6 13 May 2002 0 4 1 June 2002 0 3 10 July 2002 0 2 0 August 2002 0 2 0 September 2002 0 3 1 October 2002 0 5 0 November 2002 0 4 0 December 2002 0 5 0 January 2003 0 6 2 February 2003 0 5 4 March 2003 0 6 4 Note:
Overall average availability of the EDS systems has been 99.78 per cent, against an agreed average service level target of 98.7 per cent.
For the period from 1 April 2002 to 31 March 2003 the NIRS2 service provided by Accenture was contracted to be available for a total of 5,082 hours. During that period there was a total of 17.7 hours of system unavailability. This equated to three incidents—classified as either service failure or downtime incidents attributable to Accenture—where the weekly service level target was not met. Overall average availability of the NIRS2 system has been 99.6 per cent, against an agreed service level target of 98 per cent. The two smaller systems supported by Accenture, Employers Index and 887W Debt Management System, have achieved their respective service level targets for system availability since April 2002.